Privacy Policy

VC Suite ("VC Suite," "we," "us," or "our") is a service of Video Cartel. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit vcsuite.net or use our services. Please read carefully. If you do not agree with our practices, please do not use the site.

1. Information We Collect

Information You Provide

When you fill out a form, schedule a demo, start an onboarding, email us, or otherwise interact with us, we may collect:

• Name, business name, and job title
• Email address and phone number
• Mailing address (when applicable)
• Payment information (processed securely via our payment processor; we do not store full card details on our servers)
• Any other information you voluntarily provide in messages, inquiries, or conversations with us

Information Collected Automatically

When you visit vcsuite.net, our hosting provider and we may automatically collect:

• IP address and approximate location
• Browser type, operating system, and device identifiers
• Referring URL, pages visited, and time spent on the site
• Cookies, pixels, and similar tracking technologies

Cookies

We use cookies and similar technologies for basic site functionality, analytics, and to remember your preferences. You can control cookies through your browser settings; disabling cookies may limit some site features.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Respond to inquiries and communicate with you about your account, demos, or onboarding
• Send service updates, transactional messages, and, where permitted, marketing communications
• Improve the performance, features, and usability of our site and services
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf, including hosting (Netlify), CRM and marketing automation (GoHighLevel), scheduling (GHL Calendar), email delivery, analytics, and payment processing. These providers are bound by contractual obligations to handle your data securely and only for specified purposes.
• Business partners with your consent or when necessary to deliver a service you requested.
• Legal and safety reasons when required by law, subpoena, or to protect our rights, property, or safety, or that of others.
• Business transfers if we are involved in a merger, acquisition, financing, or sale of assets, in which case your information may be transferred as part of that transaction.

4. Third-Party Services

Our site uses third-party tools that may collect information independently under their own privacy policies, including but not limited to:

• Google Fonts — font delivery
• GoHighLevel — CRM, forms, scheduling, and messaging
• Netlify — hosting and CDN
• Analytics providers — aggregate site usage data

We encourage you to review the privacy policies of any third-party service you interact with through our site.

5. Data Retention

We retain personal information for as long as necessary to provide the services you requested, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we take reasonable steps to delete or anonymize it.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the information we hold about you
• Correction — ask us to correct inaccurate or incomplete information
• Deletion — request deletion of your personal information, subject to legal exceptions
• Opt-out of marketing — unsubscribe from marketing emails at any time via the link in any message
• Do Not Sell or Share — we do not sell personal information; California residents have additional rights under the CCPA

To exercise any of these rights, contact us at jp@videocartel.net.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International Users

VC Suite operates from the United States. If you access our services from outside the U.S., your information may be transferred to, stored in, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top. Material changes will be communicated through the site or other reasonable means. Your continued use of the services after changes take effect constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

Video Cartel / VC Suite
Email: jp@videocartel.net
Website: vcsuite.net